: Using technology to improve your customer experience

At , technology is the name of the game. We're great at making appraising look easy and we believe this is often due to our ability to increase our productivity with the newest technology. We use the latest technology available today to bring you high-quality, accurate appraisals.

In recent years, appraisals are more critical than they ever have been . Since cutting corners on analysis isn't an option for an ethical appraiser, the logical place to save time is in our daily workflow. We strive to be the very best and we've found that using the very latest in new technology allows us to bring you more accurate reports, quicker turnaround times, and of course, the very best in customer service.

Work with someone who uses technology to their advantage

Innovating the ordering experience

Years ago, most of our orders arrived via fax and were confirmed with phone calls once we got back into the office. In this scenario, it might of taken quite a while to hear back to see if the order could be taken. Things are quite a bit different different now. When an order is placed on the site, we get a digital notification. We often log into our site from the field and send back an email confirmation – including the time and date for the inspection if we've been able to talk to the occupant.

When you order from you can expect us to be concerned about your deadlines. The less waiting between communications and the faster we can get things done directly effects your bottom-line. This website definitely reduces cycle time for us and our clients by enhancing our communications.

Report delivery

Delivery of appraisals as PDF files through email is definitely the standard these days. Many clients prefer email because they're accustomed to receiving attachments like PDFs in their inbox. It's much better than when everything was on paper. But,we've even been able to improve how you receive your report with this website.

Ever lost a file that was sent to you? Or have you ever had problems sending or receiving an email because it was too big? We provide a solution for those problems, too. When we deliver an appraisal through our website, the client is emailed a link to retrieve the PDF. At that point, it doesn't matter if all the extra photos and maps in the report result in too big an attachment. Best of all, the file is hosted on our site for 90 days. So if anything happens to the file, you can log back into our site and retrieve it without having to wait on us to send it again.

Advanced data gathering tools

One of the most time consuming parts of an appraisal is gathering the data.. We spend a great deal of time collecting the facts on the subject property, as well as the local market data and trends. Once again, technology has stepped in to help .

Instead of using paper forms and pencils and then re-keying all the information at the computer, don't be surprised to see us with a tablet or collecting data using an application for our phone that allows us to sketch a floorplan right on site. And instead of using an outdated tape measure, more and more appraisers are adopting laser measuring devices that are quicker, more accurate, and can get into places that a normal tape measure can't.

All of this technology ensures the final report is as complete and accurate as possible, avoiding call-backs and revisions. Our goal is to save you time and money.

Enhanced digital work files

It would be much easier if appraisers could never have to think about an appraisal again after submitting it to the client. However, appraisals are created to document the condition of a property on the inspection date. Therefore, appraisers are obligated to keep their reports for 5 years in case any disputes or other matters arise regarding the property.

Here again, uses all the technology at our disposal to improve service. By storing every aspect of the appraisal - notes, sketches, supporting documentation, and calculations - along with an electronic copy of the appraisal, we skip the old-fashioned file cabinets and only need our computer to recall precisely what that report was about.

We wanted to give you a bit of insight into how we use technology daily. Investing in the right software, gadgets, and a high level of customer service allows the appraiser to deliver reports more efficiently, with a higher level of accuracy. The goal is to lower costs, and ultimately save you, our cilent, time and money.